Gary W. Wright

SENIOR INFORMATION TECHNOLOGY PROFESSIONAL

Chief Information Officer - Chief Technology Officer - Chief Operating Officer - Program Director - Technology Director

Executive Profile

Executive - Information Technology - Project Management - Application Delivery/Implementation/Management - Strategic Planning - Contract Management

Technology and business visionary with 15+ years leading the design, development and implementation of high-performance technology solutions. Strong record of success in managing robust IT High Reliable Organizations (HRO). Proven ability to bring the benefits of IT to solve business issues while delivering applications, infrastructure, costs and risks. Provides strategic direction to senior leadership on technology. Led innovation projects for infrastructure delivery to improve the delivery of care in the nation’s second largest health care organization.

Transformed the Defense Media Center into a high reliable data center with new security policies, information lifecycle management processes and a fast and efficient disaster recovery system. Saved medical center $1.2 million over a traditional wireless system. Negotiated contracts for IT Infrastructure for new 510,000 sqft Medical Office Building. Improved IT customer satisfaction by 80%. Manage multi-million dollar budgets. Engineered turnaround of the IT’s relationship, performance and service levels at a Dell Services Health Care (formerly Perot Systems) account.

• Technology Architecture & Integration

• Data Center Delivery & Project Management

• Web Development & Content Management

• Strategic Analysis & Internal Consulting

• Clinical Information System (CIS) Delivery

• Multi-year Enterprise Planning

• Change Control Management

• (SOA) Service Oriented Architecture Management

• EPIC, McKesson CIS Implementation

• Project Planning, CMMI, ITIL, EUP, RUP Best Practices

Dynamic management career with strong leadership, relationship building, problem-solving, planning, team-building, defining roles and responsibilities. and program/project management skills. Positive can-do nature with a smile. Resident go-to person and resident expert for analysis and solutions. Recruit, develop, motivate and retain diverse staff structuring them in teams that deliver results and savings with a personal touch.

Work Experience

Wright Care Mobility, Inc

Owner and leader of a new non-emergency transportation company that services the Inland Empire of southern California. Leads the day-to-day operations, including, all information technology, financials, marketing and success of this new community service company.

• Develops Business Plans, cash flow projections, analyzes and monitors the company profit and loss and balance sheets with the goal of driving the company to profitability and success.
• Leads and develops company marketing strategy and plans.
• Leads human resources activities, including hiring, developing training plans and conducting training for employess. Leads training for providing business essentials of providing great service, great customer service, great financial accounting and great sales.
• Leads company sales efforts. Attends local mixers, health fairs and develops relationships to sustain growth of the company.
• Leads relationships with business banking institutions to acquire working capital for the company.
• Coordinates and schedules daily transportation of consumers.
• Develops automated dispatch applications for the company using PHP/MySQL.
• Owner/operator driving consumers to their appointments, schools, etc.
• On the Board of Directors for Canine Support Team providing leadership for funding operations.

Dell Inc - Healthcare Group(formerly Perot Systems)

Develops and executes Technology Solutions for new and existing clients including EMR Technology Readiness Assessments and Planning, IT Assessments, Virtualization, Storage and Network Architecture, Security Assessments and Data Compliance, and Modular IT Services for Healthcare and Life Sciences Providers in preparation for "Meaningful Use" criteria set out in the American Recovery and Reinvestment Act of 2009 (ARRA), specifically the Health Information for Economic and Clinical Health (HITECH) Act. Served as a Subject Matter Expert for all aspects of the HITECH Act.

• Led teams in collaboration with Executives of clinical, financial, operations and IT leadership roles plus interdisciplinary workgroups to facilitate gap analysis, workflow improvements, implementation and full adoption of certified health record (HER) technology across health systems.
• Led teams on projects to anticipate and plan for overlap technology challenges as related to ICD-9, ICD-10 conversion, HIPAA 5010 and new federal IT security regulations working with diverse stakeholders, using critical thinking to triage issues, and continuously evaluated methods to improve all CMS Meaningful Use reporting processes.
• Worked with CIO's to monitor and report status on all projects related to Meaningful Use serving as a change manager for all meaningful use projects.
• Prepares Solution Design and support for the Community Hospital EHR software as a service offering.
• Prepares Solution Design for all technology and infrastructure offerings by Healthcare to the Community Hospital market and the LifeSciences market including IT Consulting and Manage services
• Works closely with the Healthcare Strategic Consulting, National Hospital Group, Revenue Cycle Group, Physician Services Group and Payor Group to support Modular IT technology service offerings.
• Delivery of Contracted Technology Services.
• Sales, generating new clients and leads for Dell Healthcare
• Generates proposals for clients, and leads RFP responses for technical consulting opportunities.
• Leads complex multi-tiered global consulting engagements for clients in the US.
• Ensures practice standards are met.
• Signing off the completion of engagements
• Collaborates with senior customer decision makers to define and implement clinical/business and IT Strategies
• Responsible for building a $5M per year in Revenues and has P&L responsibilities over the service offerings and customers

Dell Inc - Public Sector Services (formerly Perot Systems)

Rehired to lead and grow the International Healthcare across Europe, Middle East, India and parts of the Pacific RIM. Responsible for efficient execution of all operational aspects of the lines of Healthcare Information Technology accounts and engagements. Ensure the sales team of have an operational aspect of all sales opportunities.

• Key executive responsible to the President of Perot Systems Healthcare division for ensuring smooth and deliberate client relationship leadership as well as Perot Systems associate synergies with clients and satisfaction.
• Brings structure to an often chaotic environment.
• Responsible for over $200 million in Total Contract Value and resulting P&L.
• Dual responsibility to Perot senior leadership for human resource management, P&L, delivery of Information Technology services, SLA agreements and meeting revenue goals.
• Serves as the key relationship manager between Perot Systems Europe and International account operational account leadership. Solves client business issues with efficient application of technology solutions, best practices and methodologies.
• Serves as the crux that leads continual implementation of Clinical Information Systems including VistA, EPIC, Meditech, Cerner, and Oasis line of products.
• Works with global diverse teams in a matrixed managed environment, both internal and external.
• Responsible for understanding and managing financials and P&L, budgeting, forecasting and managing all aspects of the International accounts, information technology ITIL and service offerings.
• Use strong planning and organizational skills to priorities based upon business objectives and service level agreements while still maintaining business revenue goals.

Calance

Recruited to lead the formation of a team to deploy a Unified Intelligence System for Healthcare Solutions Group. Tasked with establishing a practice, methods, staffing and management processes; with an expectation of diversifying the division, leading the design and development of new software and driving Calance to become the pre-eminent provider for a wide range of Healthcare Industry products based on Unified Intelligence systems.

• Responsible directly to the Senior Vice President for Health and Life Sciences Division and Chief Executive Officer of Calance for daily operations, account management and company growth opportunities.
• Drives systems integration and implementation, systems development leadership, alliance management, domain leadership and client service delivery.
• Key executive responsible for establishing and developing strong and collaborative relationships with the product and implementation divisions of Microsoft.
• Develop best practices and management methodologies for UCLA Health System MCCS Production Support Organization using Enterprise Unified Process, CMMI and ITIL Standard models.
• Mentor Production Support Manager with leadership styles and management practices used in Information Technology organizations.
• Engaged and successful as a change agent with the UCLA Production Support group. Using principles from "Crucial Conversations", trained personnel on cross group communication skills designed to improve relationships and cross group collaboration.
• Tasked with developing Project Management methodologies and best practices for UCLA Development group based on CMMI and ITIL Standards.

Perot Systems

Tasked with bringing structure and order to the client account disorder. Leads the customer facing relationship between Perot Systems and Parkland Health and Hospital System with confidence, an aggressive yet tactful personality, credibility and high integrity, coupled with an excellent work ethic. Leads the the effort and energy to build and grow business for Perot Systems. Delivers a positive P&L and manages all aspects of the account and service offerings.

• Responsible to the Parkland Health & Hospital System CIO for efficient and quality daily operations. Formulates strategic plans both for PHHS and Perot Systems.
• Dual responsibility to Perot senior leadership for human resource management, P&L, delivery of SLA agreements and meeting revenue goals.
• Serves as the key relationship manager between Perot Systems and PHHS. Solves client business issues with efficient application of technology.
• Worked with global diverse teams in a matrixed managed environment, both internal and external.
• Responsible for understanding and managing financial's and P&L, budgeting, forecasting and managing all aspects of the account and service offerings.
• Use strong planning and organizational skills to set account related priorities based upon business objectives and service level agreements while still maintaining business revenue goals.
• Maintain, manage critical client relationships at the executive level, i.e., CEO, COO, CFO, CIO, Chief Medical Officer, Chief Nursing Officer, while adding value to their organization. Kept all executive well-informed while instilling confidence that all issues will be resolved and initiatives will be delivered on time.

Independent Consulting (Gary Wright)

Provide consulting, design and development of web presence applications for local businesses. Responsible for all aspects of local businesses IT consulting, planning and infrastructure management.

• Developed dynamic web presence web sites for West Coast Synthetic (http://www.westcoastsythetic.com), Wright-WayOil (http://www.Wright-WayOil.com) Developed both sites using latest PHP/MySql technology. Developed dynamic menus, CRM tools to manage sales orders, inventory management, online maintenance record for customers and marketing. Includes RSS Feeds and Search Engine Optimization (SOE) to drive traffic and increase prominence in search engines.
• Designed and created site artwork. Graphics created using both Adobe products, i.e., Photoshop CS, Fireworks and Illustrator.
• Provide IT infrastructure direction for local business.

Kaiser Permanente Information Technology at Santa Clara Medical Center

Provide executive leadership as the head of the medical center IT.  Responsible for all aspects of strategic IT planning and new clinical information systems delivery. Program Management and contracts management for applications and infrastructure, plus implementation and support medical center wide as an integral component of the medical center plan. Transform IT into a strategic business partner.  Manage and deliver multiple large scale, multi-level projects on time and within budget.  Responsible for program and project management, budgeting, contract manager/negotiator, design and support of all technology for a new 1.4 million sqft medical center complex.

• Ultimately responsible for success of KP Health Connect (EPIC products) clinical information systems throughout the medical center. Responsible for overall application deployment/delivery success. Serve as intermediary between medical center the EPIC Suite teams. Ensure goals are met. Also partners with business consultants to coordinate seamless transition of legacy applications. Responsible for providing technical infrastructure and accountable for all National Operations deliverables. Responsible for all activities related to capital and construction projects necessary for EPIC infrastructure including change management.
• Directed all phases of multiple projects including project charter development, scope planning and definition, directed and managed projects execution, monitored and controlled all project work across multiple projects, developed a comprehensive integrated change control process for the entire medical center and finally supervised all project closures with seamless handoffs.  Directly responsible for defining roles and responsibilities.
• Serve as lead IT technologist, program manager, conduit and relationship manager between IT organizations and clinicians, providers and nursing staff. Manage all IT programs, operations, relationships and projects for medical center. Assess technical merit, competitive outlook, and strategic fit of each IT opportunity, including 20 buildings across 6 campuses. Provide executive leadership to steering committees and teams.
• Redefined and expanded the Project Management Office including establishing consistent industry standard project management methodologies (Project Management Institute practices).  Created a personal, collaborative approach to project management with active participation by the program manager, project managers and stake holders.  Resulted in projects delivered on-time and within budget.
• Program manager for medical center intranet & extranet web development, database development and application development consisting of one web developer, three project managers and one database/application developer.
• Direct compliance and accountability for SOX, HIPAA, DHS and JCAHO standards and law ensuring PHI compliance on all applications and systems.
• Negotiated Medical Grade Wireless Utility contract to deliver advanced indoor services that improve coverage and allow for efficient reuse of available resources unifying wireless devices on a single unified Distributed Antenna System that resides above ceiling tiles versus exposed disparate/discreet antennas throughout structure.  Prepared presentations to deliver radio technology antenna and repeater concepts.  Developed preliminary network designs with wireless standards and organizations including cellular/PCS/WLAN and OSI model with stress on fundamental RF propagation theory.  Deliver concepts to Enterprise Architecture and Enterprise Engineering.
• Delivered infrastructure for a new 510,000 sqft Medical Office Building over the course of 30 days.  Accomplished with minimal issues over four weekends.  Included delivery of over 6000 new devices: PC’s, printers, BioMedical, and a Nortel SL100 telephony system.  Users finished clinics and administrative areas on Friday and reopened at the new facility on Monday successfully with no loss of service.
• Negotiated and delivered public Hotspot network. Included SOW and RFP, vendor evaluation and scoring, deal structure and pricing. First of its kind in Kaiser Permanente.

Two Roads Professional Resources for EMC Corporation

Senior project manager for a Department of Defense, Central Test and Investment Program data management study.

• Managed all phases of the project including project charter development preliminary scope statement construction, scope planning and definition, directed and managed project execution, monitored and controlled all project work, developed a comprehensive integrated change control process and finally supervised all project closure with seamless handoff.
• Tasked with developing detailed project plans (using Microsoft Project 2003 and Share Point Server) and managing critical paths to comply with a specific timeline and budget. Challenged to compile and analyze data from the 3000 question data management survey from multiple sites. Project included building and managing relationships with program directors, project sponsors and data management engineers. Managed expectations, timelines and budgets associated with the project.
• Created Microsoft SQL 2000 data synchronization strategy, managed and maintain synchronization schedules. Created data analysis tools incorporating SQL data analysis tools and pivot charts and pivot tables.
• Facilitated planning meetings between EMC and the DoD client. Developed and delivered Information Lifecycle Management strategies for DoD client.
• Provided leadership and assistance to study development teams to effectively apply system/application development lifecycle strategies.

ITS Corporation (for Defense Media Center)

Responsible for end-to-end technology initiatives. Direct liaison and program manager between technologists and the CTO of the center. Led day-to-day operations of Help Desk, application delivery and development, network administration and data center management operations. Provide IT leadership, project management, relationship partnering, budget planning strategic and tactical technology direction to the Defense Media Center.

• Conceptualized, project managed application development and subsequent delivery of a new automated Intranet based Help Desk ERP application integrating customer support, inventory management and technical financial accounting. Analyzed stored procedures and SQL scripts. Included an Intranet based Help Desk Survey. Delivery of the application was responsible for a 40% increase in customer satisfaction.
• Managed implementation, configuration and administration of all Defense Media Centers systems and applications.  Included extensive data warehouse cataloging the centers still and motion photography for the past ten years.
• Prepare detailed SOW for upgrade of a SYBASE and HP-UX system.  Develop specifications for purchase and installation of four new HP rp5470 HP-UX Servers  running Informix.
• Program manage purchase and integration/configuration of a new Veritas Netbackup Enterprise Data Center system and enterprise Bare Metal Restore, providing a new enterprise level disaster recovery plan/system and information lifecycle management including SOW, RFP, vendor negotiation and pricing. Directly responsible for defining roles and responsibilities.
• Managed all phases of multiple projects including project charter development and development of preliminary project scope statements, scope planning and definition, cost management, quality management, risk management, directed and managed projects execution, monitored and controlled all project work across multiple projects, developed a comprehensive integrated change control process for the entire defense media center and finally supervised all project closures with seamless handoffs.
• Project managed a complete redesign of the Defense Media Centers IP-based network, including voice/video convergence technology, high availability and intelligent multi-layered switching in all backbone and distribution areas, and quality-of-service (QoS) mechanisms and security. Led delivery of an SOW, RFP, contract negotiation and pricing.
• Provide detailed Active Directory migration strategy for the American Forces Information System command. Used MS Project for complex project management tasks. Maintained project financial tracking. Managed a budget of $6 million.

Affiliated Computer Services, Inc.

Directly accountable to Solano County Chief Information Officer for end-to-end delivery and program management of information technology requirements. Member of the County Technology Steering Committee. Direct administration, optimization and enhance company's technical infrastructure to optimally support more than 4,000 users throughout the County of Solano, California.

• Manage IT operations and infrastructure budgets in excess of $3 million. Manage administration and support of 93 servers across a multi-platform environment. Direct and manage interoperability of information processing environments and data communications infrastructure for purpose of meeting current and strategic long-range information processing needs of clients. Direct a team of 10 technical staff responsible for daily systems administration.
• Directed all phases of multiple projects including project charter development, scope planning and definition, directed and managed projects execution, monitored and controlled all project work across multiple projects, developed a comprehensive integrated change control process for the entire medical center and finally supervised all project closures with seamless handoffs.
• Served as the counties vendor management specialist for evaluating hardware and software packages and negotiating deals and prices.
• Design and establish program management, project management of a 3000 sqft MDF and IDF cable plant and data center for the new county government center, including detailed AutoCAD drawings, cost estimating, and bill of materials.
• Provided leadership and assistance to project teams to effectively apply project management tools and procedures. Directly responsible for defining roles and responsibilities.
• Manage implementation, configuration and administration of all systems and applications, including Project Server, Office applications, financial, budgeting and contact applications, all server platforms, Health and Social Services specific applications, practice management applications.

Breveon, Inc.

Responsible for program management, product application development and delivery, system development lifecycle, project management and professional services (consulting, training and support).  Manage all product design and development as well as product delivery and interfacing with practice management applications.

• Managed Breveon's Corporate ERP for integrated sales force automation, customer support, help desk, inventory control, channel/partner management and financial management into one cohesive system. Created Entity Relationship Diagrams. Created reports using Crystal Reports. Managed system testing process for both ERP and speech recognition software.
• Assemble project team, develop scope, develop cross-project relationships, assign individual responsibilities, identify appropriate project resources, and provided guidance and direction to project team members.
• Coordinate issues management on speech recognition software and projects. Facilitate meetings. Integrate Breveon's speech-recognition software with each client's practice-management software, patient-charting software, and electronic-patient software.
• Conduct on-site implementation, configuration and training for medical specialists and physicians in speech-recognition software.
• Manage, draft and negotiate RFP and subsequent contracts with Veterans Administration National Acquisition Center. Develop submission for Federal Supply Schedule and GSA Advantage.

John Muir/Mt. Diablo Health System

Responsible to medical center CIO as the lead technical project manager. Managed complex Health System Information systems projects for more than 2000 clients. Advised IT specialists on technical logistics and equipment selection. Coordinated purchasing management and budget tracking. Managed IT $60 million IT budget.

• Key Program Manager for implementation, cross migration, configuration and administration of all Health System’s applications, including financial, budgeting and contact applications, all server platforms, health system management (McKesson HBOC Pathways & Trendpath, Meditech), practice management & electronic medical record specific applications. Create reports using Crystal Reports. Compile data elements for HL7 data maps
• Delivered a comprehensive Perinatal Clinical Information System to the medical centers Birth Center.  Included application delivery collaboration with vendor and infrastructure design and delivery.  Developed and maintained key cross collaborative relationships with the Business Partner.
• Develop early compliance strategies and educational programs for HIPAA compliance.
• Supervise teams of installation sub-contractors. Troubleshot user conflicts and error on both freestanding and networked PCs. Provided liaison between Health System and PC software vendors for distribution and upgrades.
• Provide IT project management to health system. Deliver projects on schedule and within budget, while satisfying agreed-upon customer requirements and specifications. Proactively manage risks, issues, and scope through out the project life-cycle.
• Led team of 2 IT Specialists for the development of analytical studies and determined ADP processing requirements for new nutrition software application for hospital nutrition department. Collect data elements for creating HL7 data maps to clinical systems.

United States Marine Corps

Lead project manager for large-scale military operations, logistics projects, and campaigns. Led teams of 100+ Marines. Installed and troubleshot military hardware and software systems.

• Program manager of a development team for Marines' first Logistics Automated Information System using a Paradox RDBMS & PAL, and AutoCAD R11 and R12.
• Served as the logistic departments vendor management specialist for evaluating hardware and software packages and negotiating deals and prices. Included software licensing model management and consulting agreement management and negotiations.

Operation Desert Storm/Desert Shield:Logistics Management

• Directed and managed a team of more than 100 Marines in rapid planning, loading, and deployment of 13 naval shiploads. Supervised loading and reloading of 2 ships in theater of operations.
• Facilitated high level planning meetings.
• Utilized MS Project for complex project management of 125 aircraft loads in 5 days for initial force deployment to Operation Desert Storm. Maintained project financial tracking.
• Managed all phases of projects including project charter development and development of preliminary project scope statements, scope planning and definition, cost management, quality management, risk management, directed and managed projects execution, monitored and controlled all project work across multiple projects, developed a comprehensive integrated change control process and finally supervised all project closures with seamless handoffs.

Education / Certifications / Training